What is included?
Both plans include a professional digital guest guide, instant written answers from Mya, monthly local information checks and updates, guest-question insights, guest feedback and guest support in multiple languages. Mya Avatar adds a live AI Concierge guests can talk to.
How does Agency billing work?
Activate properties whenever you're ready. Each property is billed at its fixed Agency price on one consolidated monthly invoice.
Do I have to activate my entire portfolio at once?
No. You can activate properties whenever you're ready and add more properties as your portfolio grows.
Can I import my existing property portfolio?
Yes. Agencies can bulk import existing property information from their current property management system, making it easy to get multiple properties set up at once.
When does billing start?
Agency billing starts when a property is activated.
Are prices per property?
More properties. Better pricing. Activate more during our launch and lock in an even lower annual rate for each new property.
Can I upgrade later?
Yes. You can upgrade any property from MyaGuide Chat to MyaGuide Avatar at any time.
How do renewals work?
Each active property renews annually at its fixed Agency price. Renewals appear on the consolidated monthly invoice.
How many Avatar minutes are included?
MyaGuide Avatar includes 10 Mya Avatar minutes per booking. After the 10 included minutes, guests can continue with MyaGuide Chat.
Which languages are supported?
MyaGuide Chat and Mya Avatar support 15 locales: English, Dutch, Spanish, German, French, Italian, European Portuguese, Brazilian Portuguese, Polish, Russian, Arabic, Simplified Chinese, Japanese, Korean and Danish.
What's the difference between Chat and Avatar?
MyaGuide Chat gives guests instant written answers from Mya. MyaGuide Avatar includes everything in Chat and adds a live AI Concierge guests can talk to for a more personal guest experience.
What's the difference between Agency and Host pricing?
Agency pricing is for professionally managed portfolios and includes consolidated monthly billing. Independent Hosts use the separate Host journey and its dedicated pricing.
Are there setup fees?
No. There are no setup fees for MyaGuide Chat or MyaGuide Avatar.