MyaGuide, AI guest guides and virtual concierge

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MyaGuide legal documents

Official policies and terms for MyaGuide customers, partners and guests. These documents use the current public effective and update dates.

Public documents

Policies and terms

Terms

Terms of Service

The contractual terms that govern access to and use of MyaGuide.

Open document Privacy

Privacy Policy

How MyaGuide collects, uses, discloses and protects personal data.

Open document Cookies

Cookie Policy

Cookies, local storage and similar technologies used by MyaGuide.

Open document Acceptable Use

Acceptable Use Policy

Rules for acceptable access to and use of the MyaGuide platform.

Open document AI Transparency

AI Transparency & Limitations Policy

How Mya sources, formulates and presents information, including limitations.

Open document Security

Security Policy

Technical and organizational measures for platform and data protection.

Open document Support & Service

Support & Service Policy

Support channels, service expectations and content-maintenance cadence.

Open document

Available on request and via Legal Center

Data processing

DPA

Data Processing Addendum

Processor terms for customer personal data where applicable.

Open document