1. Scope

1.1. This Cookie Policy explains how Van Riemsdijk & Karman S.L. (trading as MyaGuide) ("MyaGuide," "we," "us") uses cookies and similar technologies (such as local storage and pixels) on the Platform, including the Digital Guest Guide and any public MyaGuide website.

1.2. This Policy supplements the Privacy Policy. Capitalized terms not defined here have the meaning given in the Privacy Policy or the Terms of Service.

2. What Cookies Are

A cookie is a small text file placed on a device when visiting a website or using an application. Cookies allow a site or platform to recognize a device across requests and to store certain information about preferences or activity.

3. Categories of Cookies We Use

3.1. Strictly necessary cookies

Required for the Platform to function, including session management, authentication, load balancing, and security (such as CSRF protection). These cookies do not require consent under applicable law and cannot be disabled through our consent tool, though they can generally be blocked through browser settings at the risk of impairing functionality.

3.2. Functional cookies

Used to remember preferences such as language selection and display settings to improve the experience of the Digital Guest Guide and the Account dashboard.

3.3. Analytics cookies

Used to understand how the Platform is used (such as page views, feature usage, and aggregated interaction patterns with Mya) in order to improve the Service. Where legally required, these are only set after consent is obtained.

3.4. Third-party cookies

Certain features may set cookies belonging to third-party providers (for example, payment processing via Stripe, or embedded maps used to display Trusted Live Source results). These providers' own privacy and cookie practices apply to cookies they set.

4. Legal Basis and Consent

4.1. Where required under the ePrivacy framework and other applicable law, we obtain consent before placing non-essential cookies (functional, analytics, and third-party cookies) on a device, except where an exemption applies.

4.2. Consent is collected through a cookie banner or preference center presented on first use of the Platform's public-facing pages. Users may accept all, reject non-essential cookies, or customize preferences by category.

4.3. Strictly necessary cookies are placed without consent, as permitted under applicable law, because the Platform cannot function without them.

5. Managing and Withdrawing Consent

5.1. Consent preferences can be changed at any time through the cookie preference center, typically accessible via a persistent link in the Platform footer.

5.2. Cookies can also be managed or deleted through browser settings; instructions vary by browser and are generally available in the browser's help documentation.

5.3. Withdrawing consent does not affect the lawfulness of cookie placement before withdrawal.

6. Cookie Table

A current, itemized list of cookies in use (name, provider, purpose, category, and duration) is maintained within the Platform's cookie preference center and updated as the Platform's technology stack evolves, in order to keep this Policy accurate without requiring re-publication for every minor technical change.

7. Changes to this Policy

We may update this Policy to reflect changes in the cookies used or in applicable law. Material changes will be published in an updated version and, where required, re-consent will be requested.

8. Contact

Van Riemsdijk & Karman S.L. (trading as MyaGuide)

MyaGuide is a trading name of Van Riemsdijk & Karman S.L.
Established in Jávea/Xàbia, Spain
NIF/VAT: ESB21983580
Email: mya@myaguide.com

Legal email: mya@myaguide.com