1. What is MyaGuide?
MyaGuide is an AI-powered digital guest guide for holiday rentals, property managers, and rental agencies. It gives every guest a personalised digital experience: check-in details, house rules, local recommendations, and an AI assistant called Mya.
MyaGuide is a trading name of Van Riemsdijk & Karman S.L., established in Jávea/Xàbia, Spain (NIF/VAT: ESB21983580).
2. What is a Referral Partner?
A Referral Partner is anyone who recommends MyaGuide to potential customers and earns a commission when those customers become paying subscribers.
You do not need to sell, close deals, or manage customers. You introduce MyaGuide. If a qualifying referral becomes a paying customer, commission is handled under this Program.
Referral Partners:
- Can be individuals or registered companies.
- Work independently as an independent business or freelancer. Referral Partners may introduce MyaGuide to potential customers but may not present themselves as employees, directors, or official representatives of MyaGuide.
- Receive no salary, guaranteed income, or employment benefits.
- Are free to work with other products and companies at the same time.
- Are not entitled to exclusivity in any market or territory.
3. Referral Partner and Agency pricing
MyaGuide offers two types of partner relationships. This document covers Referral Partners only.
If you are interested in the Agency journey, contact MyaGuide separately.
4. How Referrals Work
4.1 Your referral link
When your application is approved, you receive a unique referral link. When a new customer first reaches MyaGuide through your valid referral link, creates a MyaGuide account within the attribution window, and pays for a subscription, that signup is attributed to you automatically, subject to these Terms.
4.2 Attribution window
Attribution is reserved for the Referral Partner whose valid referral link the customer clicks first. The reservation lasts for 30 days from that first valid click. If the customer clicks another Referral Partner link during those 30 days, the original Referral Partner keeps the attribution. The customer must sign up within that 30-day window for the referral to qualify.
4.3 Eligible customers
To qualify, the referred customer must be:
- A new MyaGuide customer with no existing account.
- Someone whose first valid Referral Partner link is your referral link.
- Someone who completes a paid subscription within the 30-day attribution window.
Existing MyaGuide customers, free trial accounts that do not convert, and accounts created through prohibited methods do not qualify.
5. Commission
5.1 Rate
Referral Partners receive a commission of 20% of qualifying tax-exclusive Chat and Avatar subscription revenue generated by approved referred customers during the first 24 months after the customer's first successful qualifying paid transaction.
The current rate is always displayed in your Partner Dashboard. The rate shown at the time of a qualifying referral applies to that referral.
5.2 When commission is earned
Commission is earned when all of the following are true:
- The referred customer clicked your referral link.
- The customer created a new MyaGuide account.
- The customer completed a paid subscription.
- The payment was confirmed and not reversed.
5.3 When commission is NOT earned
No commission is earned when:
- The customer cancels before payment is confirmed.
- The payment is refunded, reversed, or charged back.
- The invoice remains unpaid.
- The account is flagged as fraudulent or created in bad faith.
- The customer was already a MyaGuide subscriber.
- The referral was generated through any method prohibited in Section 8.
- The payment falls outside the 24-month entitlement window that began with the customer's first successful qualifying paid transaction.
5.4 Recurring commission
Commission applies to qualifying subscription payments and paid Chat-to-Avatar upgrade prorations within that one 24-month window. Renewals do not restart the window. Taxes, Guest Services, unrelated one-time services and usage overages are excluded.
5.5 Commission calculations
Commission amounts are calculated solely based on MyaGuide's own payment records. Payment-processing fees are not deducted from the commission base. Refunds, credits, chargebacks and reversals create corrective ledger entries. Non-EUR revenue uses Stripe's settlement exchange-rate evidence; partner balances remain EUR.
5.6 Payment schedule and minimum payout
Commissions are reviewed monthly. Once the payable balance reaches the minimum payout threshold of €40, it is included in the next monthly payout. Lower balances carry forward to the next period.
Payments are made in EUR by Bank Transfer or PayPal. Currency conversion and provider fees are the responsibility of the Referral Partner.
5.7 Future rate changes
MyaGuide may change the commission rate at any time. Rate changes:
- Will be communicated via your Partner Dashboard with at least 30 days' notice.
- Apply only to new referrals made after the effective date.
- Never apply retroactively to referrals already made or commissions already earned.
6. Taxes and Legal Responsibility
You are solely responsible for all taxes, levies, and duties applicable to your commission income in your country or region. This includes income tax, VAT, sales tax, or any other applicable tax.
MyaGuide does not withhold tax on your behalf.
If required by your local regulations, you may need to issue a valid invoice before commission is paid. MyaGuide will inform you if this applies to your situation.
You are responsible for obtaining any permits, licences, or registrations required to carry out partner activities in your jurisdiction.
7. What You May Do
As a Referral Partner, you may:
- Share your referral link on your own website, blog, newsletter, or social media channels.
- Mention MyaGuide honestly in professional communications and emails.
- Create original content (articles, videos, podcasts, social posts) that accurately describes MyaGuide.
- Use AI tools to assist in content creation, provided the content remains accurate and compliant.
- Translate your own content into other languages for your audience.
- Refer customers in any country where MyaGuide is available.
- Refer both individual hosts and property management agencies.
8. What You May Not Do
The following activities are prohibited. Violations may result in immediate termination and forfeiture of unpaid commissions.
- Spam. No unsolicited bulk messages, cold outreach to purchased lists, or any communication that violates anti-spam laws in your country or the recipient's country.
- Impersonate MyaGuide. Do not create websites, emails, accounts, or content that present you as MyaGuide itself or as an official MyaGuide employee.
- Promise unauthorised discounts. Do not offer or imply pricing, discounts, or promotions that have not been officially authorised by MyaGuide in writing.
- Misrepresent pricing. Do not quote pricing that differs from MyaGuide's published pricing.
- Make false or misleading claims. Do not describe MyaGuide in ways that are inaccurate, exaggerated, or designed to mislead.
- Create fake accounts. Do not create trial, demo, or duplicate accounts to generate referral credits.
- Manipulate tracking. Do not use bots, cookie stuffing, click farms, or any technical manipulation to generate artificial clicks, signups, or commissions.
- Use paid advertising without approval. Do not run paid advertisements using the MyaGuide name, brand, or referral link without prior written permission from MyaGuide.
- Register MyaGuide-related domains or accounts. Do not register any domain, social handle, or trademark that includes the MyaGuide name or any confusingly similar variation.
- Damage the brand. Do not associate MyaGuide with harmful, offensive, discriminatory, or illegal content.
- Violate applicable laws. Your activities must comply fully with the laws and regulations of every country in which you operate.
- Create sub-partner arrangements. Do not recruit other individuals as referral sub-partners under your account without explicit written permission from MyaGuide.
9. Privacy and Data Protection
Application privacy notice
When you submit an application to join the MyaGuide Referral Partner Program, we collect the personal information you provide. We use this information for the following purposes:
- To review and assess your application.
- To prepare and send the Referral Partner Agreement if your application is approved.
- To administer your partner account, including commission calculations and payments.
- To meet our legal and accounting obligations.
The legal basis for processing your information is the performance of a contract (or pre-contractual steps taken at your request) and our legitimate interests in operating the partner program.
Your information is handled in accordance with the MyaGuide Privacy Policy, available at https://myaguide.com. You have the right to access, correct, or request deletion of your personal information at any time by contacting us at mya@myaguide.com.
9.1 Your partner data
When you apply to the program and during your participation, MyaGuide collects the personal information you provide, such as your name, email address, country, and professional background. This information is used to:
- Evaluate and manage your partner application.
- Operate and administer your partner account.
- Calculate and pay commission.
- Communicate with you about the program.
9.2 Your obligations
When promoting MyaGuide, you must:
- Comply with all applicable privacy and data protection laws in your territory, including the EU General Data Protection Regulation (GDPR) where applicable.
- Not collect, store, or process personal data about prospective customers on MyaGuide's behalf.
- Not make any representations about MyaGuide's data handling practices unless explicitly authorised to do so.
9.3 MyaGuide's privacy policy
MyaGuide's full privacy policy, which describes how personal data is handled, is available at https://myaguide.com.
10. Confidentiality
In the course of the program, you may receive non-public information about MyaGuide, including commission rates, partner materials, product roadmaps, pricing structures, or internal processes.
You agree to:
- Keep all such information strictly confidential.
- Not disclose it to any third party without prior written permission from MyaGuide.
- Use it only for the purpose of carrying out your responsibilities as a Referral Partner.
This obligation continues for two years after the end of your participation in the program, and indefinitely for any information that constitutes a trade secret.
11. Intellectual Property
MyaGuide trademarks, logos, product names, brand assets, and content are protected by applicable intellectual property laws.
As a Referral Partner, you receive a limited, non-exclusive, non-transferable, revocable licence to use the MyaGuide name and logo solely for the purpose of referring customers in accordance with these terms.
You may not:
- Modify, alter, distort, or create derivative works from MyaGuide's brand assets.
- Register any domain, username, trademark, or other identifier that incorporates the MyaGuide name or any confusingly similar variation.
- Use MyaGuide's name or brand assets after your partner relationship has ended.
Any original content you create about MyaGuide remains your own. By using MyaGuide's brand assets in your content, you grant MyaGuide a non-exclusive, royalty-free licence to share or feature that content on MyaGuide's own channels.
12. Termination
12.1 Termination by you
You may exit the program at any time by sending written notice to MyaGuide. Earned commissions on confirmed payments made before your exit date will be paid according to the regular payment schedule.
12.2 Termination by MyaGuide
MyaGuide may terminate your participation in the program:
- At any time, with 30 days' written notice, without cause.
- Immediately and without notice, if you breach these terms, the Code of Conduct, or any applicable law.
12.3 Effect of termination
On termination, you must immediately stop using MyaGuide's brand assets, referral link, and all partner materials. Pending commissions are handled as follows:
If termination is without cause: commissions on qualifying referrals made before the termination date are paid on the next regular payment cycle.
If termination is due to breach: MyaGuide reserves the right to withhold unpaid commissions pending investigation of the breach.
13. Limitation of Liability
MyaGuide is not responsible for any indirect, incidental, consequential, or loss-of-revenue damages arising from your participation in the Referral Partner Program.
MyaGuide does not guarantee any level of commissions, customer conversions, or business results from your participation.
MyaGuide's maximum total liability to you under this program is limited to the commission amounts legitimately owed and unpaid at the time of any claim.
14. Changes to These Terms
MyaGuide may update these terms at any time. If changes are material, MyaGuide will notify you via your registered email or Partner Dashboard with at least 30 days' notice. Continued participation in the program after the notice period constitutes acceptance of the updated terms.
If you do not accept the updated terms, you may exit the program by notifying MyaGuide in writing before the notice period ends.
15. Governing Law
These Terms are governed by the laws of Spain. Any dispute that cannot be resolved informally will be subject to the jurisdiction of the competent courts in Spain, except where mandatory law permits proceedings in another jurisdiction.
16. Acceptance
By submitting an application to the MyaGuide Referral Partner Program, you confirm that:
- You have read and understood these terms in full.
- You agree to be bound by them.
- You have the legal right and authority to enter into this agreement in your jurisdiction.
- If applying on behalf of a company, you have the authority to bind that company.
- You will comply with the MyaGuide Referral Partner Code of Conduct.
MyaGuide, Version 1.2
MyaGuide Referral Partner Code of Conduct
Version: 1.2
Applies to: All MyaGuide Referral Partners
We want every Referral Partner to be someone potential customers can trust, and someone MyaGuide is proud to be associated with. These are the standards we expect from everyone in the program.
Be honest
Represent MyaGuide accurately. Do not exaggerate features, outcomes, or results. If you do not know the answer to a customer's question, say so, and point them to MyaGuide directly.
Represent MyaGuide accurately
Use the descriptions and materials we provide. If you create your own content, make sure it is factually correct and up to date. You may introduce MyaGuide to potential customers, but you may not present yourself as an employee, director, or official representative of MyaGuide.
Respect your audience
Treat everyone you interact with professionally and with respect. Do not use pressure tactics, manufactured urgency, or false scarcity. Give people the space and information to make their own decision. Never mislead anyone about what they will receive, what it will cost, or what MyaGuide does.
Never spam
Do not send unsolicited messages in bulk. Do not add people to email lists without their explicit consent. Comply with anti-spam laws in your country and in the countries where your audience is located, including CAN-SPAM, GDPR, CASL, and equivalent legislation.
Never make promises you cannot keep
Do not promise discounts, features, timelines, or outcomes that MyaGuide has not authorised. Do not offer pricing that differs from what is published. If a customer asks something you cannot verify, refer them to MyaGuide.
Protect confidential information
Information you receive as a partner about MyaGuide (including commission rates, product roadmaps, internal processes, or partner materials) is confidential. Do not share it publicly, with competitors, or with anyone outside the partner relationship.
Disclose your partner relationship
When creating content (articles, videos, social posts, reviews) you must clearly disclose that you are a MyaGuide Referral Partner and that you receive referral commission. This is both a legal requirement in many countries and the right thing to do for your audience.
Use paid advertising responsibly
Do not run paid advertisements using the MyaGuide name, logo, or brand without prior written permission from MyaGuide. If permission is granted, follow the approved guidelines and comply with the advertising standards of every platform and country involved.
Respect local laws
Your activities must comply with the laws and regulations of every country where you operate, including privacy law, advertising law, consumer protection law, and anti-spam regulations. If you are unsure whether an activity is permitted in your market, check before proceeding.
Report issues
If you become aware of anything that could harm MyaGuide, its customers, or the integrity of the program (such as fraud, abuse, fake accounts, or violations by other partners) report it to us promptly. We will handle it in confidence.
Be professional
In everything you do as a Referral Partner, ask yourself: "Would I be comfortable if MyaGuide could see exactly what I am doing and saying?"
If yes, continue.
If not, do not do it.
Violations of this Code of Conduct may result in immediate termination of your partner status and forfeiture of unpaid commissions.
By participating in the MyaGuide Referral Partner Program, you confirm that you have read and agree to follow this Code of Conduct.
MyaGuide, Version 1.2